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Business English Exercise | Topic: Customer Relationship Management (CRM) Software 1

Designed to help you practice vocabulary relating to all aspects of using/talking about software that manages your customer base. Although this quiz is meant for ESL students, it'll be useful to anyone who wants to practice this specialized vocabulary.





QUESTIONS:
(Choose the best response for each one)


1. This new CRM system will hopefully increase our __________________________ ( = help us to become more productive).
  productivity
  inclination
  propensity

2. This new software will provide us with the __________________________ we need to help customers quickly.
  tolls
  tools
  tails

3. By __________________________ certain processes ( = not doing them manually), we save a lot of time.
  automating
  automation
  automatic

4. The new CRM software will allow us to create trouble tickets for each __________________________ ( = problem) that comes up.
  idea
  issue
  info

5. When you __________________________ an open ticket, you're following the progress of the open ticket.
  trick
  trap
  track

6. P1: Are the open tickets __________________________ by case number? P2: No, they're __________________________ by date.
  errant
  aroused
  arranged

7. To find out more about the team's performance = To gain __________________________ into the team's performance
  visibility or insight
  vis-a-vis or inform
  virulence or inspect

8. To __________________________ a case means to send the case to someone (like a manager, boss, etc.) for review. After you __________________________ the case to the appropriate person, you should send an email to that person notifying him/her of this.
  escape
  escalate
  scale

9. After you __________________________ an issue ( = solve a problem), make sure you close the ticket.
  respond
  revoke
  resolve

10. P1: I need to access the CRM system from home. P2: No problem, you can access the system __________________________.
  remotely
  remedially
  remorsefully

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